Privacy Policy

Last updated: November 15, 2026

This Privacy Policy explains how Royalty AI Solutions (operated by Marc Flores Ayala, “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, become a client, or interact with an automated system we operate for one of our clients.

1. Who this policy covers

  • Website visitors and people who contact us about our services.
  • Clients: businesses that use our services, and their staff.
  • Our clients’ customers (“End Users”): people who call, text, or message one of our clients through a system we set up and operate for that client. See section 7 for how this works.

2. Information we collect

Information you give us

  • Contact details such as your name, business name, email address, and phone number.
  • Anything you include in a message, consultation request, or audit request.
  • For clients: business details, account and billing information, and the settings we use to configure your services (for example, intake questions, price ranges, business hours, and message templates).

Information collected automatically

  • Our website is hosted by Cloudflare, which processes technical information such as IP address, browser type, pages requested, and timestamps to deliver the site and protect it from abuse.
  • We do not currently use advertising cookies, third-party analytics, or tracking pixels on this website. Our fonts are hosted on our own site, so loading them doesn’t send your information to a font provider. If this changes, we will update this policy first.
  • Our contact form uses Cloudflare Turnstile to check that a submission comes from a person, not a bot. Turnstile processes technical signals from your browser for that purpose only. It is not used for advertising.
  • When you submit the contact form, your details are emailed to us through our email delivery provider (Resend). They are not stored in a separate website database.
  • The missed-lead calculator and the interactive demo on our website run entirely in your browser. Nothing you enter in them is sent to us or stored.

Information we process for our clients

When we operate automations for a client, we may process End User information such as names, phone numbers, email addresses, property addresses, project details, photos, appointment details, text and chat messages, and, where a client has enabled it, call recordings, voicemails, and transcripts.

3. How we use information

  • To respond to inquiries and schedule consultations or audits.
  • To provide, operate, maintain, and support our services, including sending and receiving messages on a client’s behalf.
  • To bill clients and manage our business relationship.
  • To monitor, troubleshoot, and improve the quality and safety of our services.
  • To protect against fraud, spam, and abuse, and to comply with legal obligations.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

4. Artificial intelligence

Some of our services use third-party artificial-intelligence (AI) models to understand and draft messages. When they do, the relevant message content is sent to the AI provider so it can generate a response. Where providers offer the option, we choose settings that do not allow customer data to be used to train their general-purpose models. AI-generated messages follow rules and templates approved by our client, and conversations can be handed to a person.

5. Text messages (SMS)

  • We or our clients send text messages only to people who have provided consent or initiated contact, as required by applicable law and carrier rules.
  • Message frequency varies. Message and data rates may apply.
  • Reply STOP at any time to stop receiving messages, or HELP for help. You can also contact us at marcfloresa@gmail.com.
  • Mobile information and text-messaging opt-in data and consent are not shared with third parties or affiliates for their marketing or promotional purposes.

6. How we share information

We share information only as needed to run our services, with:

  • Service providers that help us operate, such as website hosting and spam protection (Cloudflare, including Turnstile), email (Google), email delivery (Resend), telephone and text-messaging providers, AI model providers, scheduling and CRM tools, and payment processors. They may use the information only to provide services to us. A current list is available on request.
  • Our clients, for End User information collected through the client’s own automations.
  • Legal and safety recipients, when required by law or needed to protect rights, property, or safety.
  • A successor, if our business is sold or reorganized, subject to this policy.

7. Information we process on behalf of clients

For End User information, our client is the business responsible for it, and we act as their service provider. We process that information only to provide services to that client, according to their instructions and our agreement. If you are an End User and want to access, correct, or delete your information, please contact the business you were communicating with. We will help them respond.

Clients are responsible for providing any notices and obtaining any consents required for their communications, including for call recording where applicable.

8. How long we keep information

  • Inquiries from prospective clients: as long as needed to respond and for reasonable business records.
  • Client and End User information: for the duration of the client relationship. After it ends, we delete or return it within 90 days, unless a longer period is required by law or needed to resolve disputes.
  • Text-message consent and opt-out records: as long as required for compliance purposes.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information, including access controls and encrypted connections. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices and rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. Residents of states such as California may have additional rights under state privacy laws. We will honor reasonable requests regardless of where you live, as required by law.

To make a request, email marcfloresa@gmail.com. We may need to verify your identity, and we aim to respond within 45 days. We will not discriminate against you for exercising your rights. You may unsubscribe from marketing emails at any time.

11. Children

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the “Last updated” date. For significant changes, we will make reasonable efforts to notify clients.

13. Contact us

Royalty AI Solutions
Email: marcfloresa@gmail.com
Mail: 6120 Shelter Creek Ave, Las Vegas, NV 89110