Terms of Service
These Terms of Service (“Terms”) apply to your use of the Royalty AI Solutions website and services, which are provided byMarc Flores Ayala (“we,” “us,” or “our”). By using our website or services, you agree to these Terms. If you are using our services on behalf of a business, you confirm that you have authority to agree for that business.
1. Using our website
You may use this website for lawful purposes. You agree not to misuse it. For example, you may not attempt to disrupt it, access it without authorization, scrape it in bulk, or submit false or harmful information.
2. Estimates, examples, and demos
The missed-lead calculator, sample conversations, ballpark prices, and interactive demo on this website are illustrations only. They are not quotes, predictions, or promises of results. Any prices shown in the demo are sample prices for a fictional company.
3. Our services
We design, set up, and operate automation systems for businesses, such as lead response, intake, scheduling, follow-up, and customer messaging. The specific services, deliverables, and fees for each client are described in a written proposal, order, or client agreement (an “Agreement”). If an Agreement conflicts with these Terms, the Agreement controls.
4. Fees, term, and cancellation
- Fees are listed in U.S. dollars and confirmed in your Agreement. Prices on our website may change, but changes will not affect an Agreement already in place until its next renewal or with 30 days’ notice.
- Services have a 60-day minimum term, then continue month to month.
- After the minimum term, either party may cancel with 30 days’ written notice (email is fine).
- Third-party usage costs, such as phone numbers, text-message carrier fees, and AI usage, are billed at cost and explained before you incur them.
- Setup fees cover work performed during onboarding and are non-refundable once that work has started, unless your Agreement says otherwise.
5. Your responsibilities as a client
- Provide accurate information about your business, pricing, service area, and rules.
- Review and approve message templates, price ranges, and automation rules before launch, and tell us promptly about any changes.
- Messaging compliance. You are responsible for having a lawful basis, including any required consent, to contact your customers by phone or text. You must also follow applicable laws and carrier rules, including the Telephone Consumer Protection Act (TCPA), call-recording laws, and text-messaging registration (A2P 10DLC). We will help you set these up correctly, but compliance remains your responsibility.
- Use the services only for lawful purposes and not to send spam or misleading messages.
6. AI and automation limitations
Our services use automation and AI, which can occasionally misunderstand a message or produce an inaccurate response. Automated price ranges are estimates based on the figures you provide. They are not binding quotes, and your firm price is up to you. We design systems to hand conversations to a person when needed, and you remain responsible for decisions you make based on automated outputs.
7. Third-party services
Our services rely on third parties such as phone and text carriers, AI providers, hosting providers, and the software you use. We are not responsible for their outages, message filtering, pricing changes, or policies, but we will work with you to address issues that affect your service.
8. No guarantee of results
We work to help you respond faster and stay organized, but we do not guarantee any particular number of leads, bookings, jobs, or revenue.
9. Ownership
You own your business data and your customers’ information. You give us permission to use it only to provide and support the services. We own our website, materials, templates, and know-how, and we keep the right to reuse general (non-confidential) know-how and templates for other clients.
10. Confidentiality
Each of us will keep the other’s non-public business information confidential and use it only for the purposes of working together, except as required by law.
11. Disclaimers
Except as expressly stated in an Agreement, the website and services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the services is limited to the fees you paid us in the three (3) months before the event giving rise to the claim.
13. Indemnification
You agree to defend and indemnify us against third-party claims arising from your messages, your content, your instructions to us, or your violation of law (including messaging and consent laws) or of these Terms.
14. Suspension and termination
We may suspend or end services if fees are significantly overdue, if the services are used unlawfully, or if continuing would put us, carriers, or recipients at risk. We will give notice when reasonably possible.
15. Governing law
These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in that state, unless we agree otherwise in writing.
16. Changes to these Terms
We may update these Terms from time to time. We will post the new version on this page and update the “Last updated” date. Continued use of the website or services after an update means you accept the new Terms.
17. Contact
Royalty AI Solutions
Email: marcfloresa@gmail.com
Mail: 6120 Shelter Creek Ave, Las Vegas, NV 89110